Policies & FAQs

Do you offer bulk pricing?
Yes. We offer tiered pricing for weddings, events, schools, teams, and corporate orders. Pricing depends on quantity, material, and level of customization. Contact us for a personalized quote.

Is there a minimum order requirement?
Minimums vary by product type. Most bulk orders begin at 15–25 pieces. We’ll confirm minimums based on your selected item.

How far in advance should I place my order?
For weddings and events over 75 pieces, we recommend placing your order at least 4–6 weeks in advance.

For orders over 150–200 pieces, 6–8 weeks is strongly recommended to ensure production quality and timeline security.

Can you accommodate very large orders (200+ pieces)?
Yes, depending on production schedule and timeline. Large orders require extended lead time and early confirmation. Availability is limited during peak wedding season.

Can I customize each piece individually?
Yes. Many bulk orders include individual names, dates, or titles (e.g., bridal party names, team numbers). We’ll confirm artwork and personalization details before production begins.

Do you offer on-site engraving for events?
Yes. We provide live, on-site engraving for weddings, brand activations, and private events throughout NYC and Long Island. This creates a personalized guest experience and eliminates pre-event guesswork.

Can I see a proof before production?
For bulk orders, we provide a digital mockup for approval prior to production to ensure all details are correct.

What are your wood cut pieces made from?
Our custom wood cuts are crafted from high-quality wood such as birch or basswood, selected for a smooth finish and clean engraving detail.

What can wood cuts be used for?
They’re perfect for maps, nursery signs, team or school pieces, event décor, business signage, ornaments, keepsakes, and gifts.

What materials are your pieces made from?
Materials vary by style, but most of our jewelry is crafted from surgical-grade stainless steel and finished with 18K Gold PVD for long-lasting shine and durability — made for everyday wear. Check products description for full details.

All products are nickle free.

Is your jewelry hypoallergenic?
Yes. We use surgical-grade stainless steel, making our pieces safe for sensitive skin.

Is it waterproof and tarnish-resistant?
Yes. Our jewelry is waterproof and designed to resist tarnishing, so you can wear it daily without worry.

Do you offer personalization?
Absolutely. Many pieces can be engraved with names, dates, or short phrases. You can also choose your preferred font.

How should I care for it?
Simply wipe with a soft cloth after wear. Avoid harsh chemicals like bleach or perfume to preserve the finish.

Each piece is thoughtfully made, and we want it to feel just right. Non-personalized items may be returned or exchanged within 14 days of delivery if they are unworn and in original condition.

Because personalized pieces are custom-made, they are final sale unless they arrive damaged or defective. If there’s ever an issue, please reach out — we’ll make it right.

If you need to make a change, please reach out as soon as possible. Because many of our pieces are made to order, production often begins quickly. While we can’t guarantee modifications once processing has started, we’ll always do our best to accommodate your request.

Can I request a custom design or engraving?
Yes. Custom work is at the heart of what we do. Whether you have a specific idea or need help bringing one to life, we’ll create something meaningful and uniquely yours.

How do I place a custom order?
Submit your request through our contact form with details about your design, engraving, or event needs. We’ll follow up to refine the details, confirm pricing, and finalize your piece before production begins.

What is the turnaround time?
Most custom pieces are completed within approximately 7-10 business days, depending on design complexity and order volume. You’ll receive an estimated timeline once your order is confirmed.

Is there an additional cost for customization?
Pricing varies based on design complexity and materials. A clear quote will always be provided before moving forward — no surprises.

How do I contact customer service?
You can reach us through the contact form on our website or email hello@markandmadestudio.com.

Whether you have a question about an order or want to discuss a custom piece or event, we’re happy to help.

What is your response time?
We aim to respond within 24–48 hours during business days. We’re committed to providing thoughtful, timely support.

Do you offer rush orders?
Rush orders may be available depending on the piece and current production schedule. Please reach out with your timeline, and we’ll let you know what’s possible.