Refund policy

We want you to love your supplies as much as we do. If something’s not quite right, here’s how we handle returns:

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and in its original packaging. You’ll also need proof of purchase.

To start a return, please contact hello@markandmadestudio.com.
Returns must be approved prior to sending; items sent back without approval will not be accepted.

Unless the item is defective or incorrect, buyers are responsible for return shipping costs.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at loizousmith@gmail.com if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized products
• Final sale items or gift cards
  

If you're unsure about your item’s eligibility, feel free to reach out before placing your order.